A considerable amount of time is spent processing front-end transactions. In addition to the front-end representative finalizing the initial sale, management working behind the scenes has to ensure that each credit card transaction is processed, accounted for and managed accordingly. Here are three simple ways to save time with credit card transactions without compromising your company’s productivity rates.
Remind All Customers of ID Requirements
If your company requires customers and clients to show their various ID cards during the checkout process, you can drastically reduce the time spent on these transactions by reminding customers about the requirements beforehand. Perhaps posting a visible sign near the back of the back of the line and/or within visible areas of your website will give your customers plenty of time to pull out their ID cards before they make it to the front of the line.
Train Employees on Efficient Transactions
When processing expensive transactions, high-risk credit card processing techniques can play a key role in winning the race of efficiency. This is why it is imperative for you to train your employees on more than just how to process a transaction, but on requesting a picture ID and verifying the name with address online, The primary objective should be to process efficient transactions without any fraud.
Be on the Lookout for Suspicious Activity
Regardless of how many credit card transactions you process day after day, you should always be on the lookout for suspicious activity and potential theft. Approximately 54 percent of data breaches registered in 2014 were related to identity theft incidents, per CreditCards.com, and 17 percent specifically aimed for financial access.
Another tip to saving time with credit card transactions is to remain consistent. You may already have a solid action plan in mind for saving time with front-end transactions without compromising the productivity your staff or the confidentiality of your customers. However, if you are not consistent with your fraud practices and protocols, the potential for fraud greatly increases which in turn impacts your business’s bottom line.